Social Worker Maryam Shafait from Luton and South Bedfordshire Crisis Resolution Home Treatment Team (CRHTT) received the Star of the Future Award. Maryam talks about the support of colleagues throughout her ELFT journey.

How does it feel to be a staff award winner?

It feels amazing to be appreciated. I felt incredibly proud and grateful to be recognised.

There are so many professionals around the trust that do amazing work and equally, deserve to be recognised. So if you can, do nominate your amazing colleagues at the staff awards.

Where did your mental health career start?
I began my career in mental health services as a data entry clerk in 2008 while studying for my LLB in law. Initially, my motivation was to raise funds for a holiday, but this short-term role opened doors for me in a field I never anticipated I would grow to love.

After completing my law degree, I chose not to pursue a career in law. Instead, I joined the Trust bank where I faced challenges and opportunities that further diversified my skill set.

My manager recognized my potential, assigning me various administrative roles across the trust, which allowed me to gain valuable experience in different environments, including wards, community mental health teams (CMHT), child and adolescent mental health services (CAMHS), human resources (HR), records, older adults, and more.

What were the next steps?
I was then offered a permanent position by East London NHS Foundation Trust (ELFT) working in reception at Charter House in Luton. Charter House felt like my second home, and I thrived there, building a work family that fuelled my desire to pursue a clinical career.

My colleagues, Diane Puddephat, Liz Merritt, and Lisa Powell were all inspirational professionals who played pivotal roles in mentoring and encouraging me to step beyond my comfort zone. I love them and am forever grateful for their guidance.

How did you become a social worker?
Determined todevelop my career, I applied for a Master’s in Social Work. I navigated my studies while juggling work and placements, which was challenging. However, my resolve never wavered, largely thanks to the support from my incredible work family who believed in my path.

I would especially like to thank Lorraine Adams for taking the time to support me with my assignments. Her guidance and encouragement have made a significant difference in my growth, and I truly appreciate her dedication.

I am now a qualified Social Worker and work with the Luton and South Bedfordshire Crisis Resolution Home Treatment Team (CRHTT).

How have colleagues helped you at ELFT?
I'm incredibly grateful for the overwhelming support I've received throughout my Master's journey. Simple gestures, like a smile, a chat in the lift, or encouraging words, transformed my tough days into brighter ones.

I want to extend my heartfelt thanks to Dianne, Liz, Lisa, Lorraine, Julie, Yolanda, Jane, Raj, Tawanda, Sarah Clark, Praseentha and everyone at Charter House - my work home.

I would also like to give a special shout out to my amazing colleagues from the Luton and South Bedfordshire Crisis Resolution Home Treatment Team (CRHTT).

Are you now supporting others to follow career goals?
I want to be just like my inspirational social worker who encouraged me and encourage others to pursue professional careers in health and social care.

In my spare time, I participated in a research programme hosted by Bedfordshire University and facilitated events to promote health care professions within ethnic minority communities, including engaging with high school students.

Despite my commitment and passion, I faced challenges in accessing clinical apprenticeships due to my administrative background. I used the platform during my award speech to advocate for equal opportunities for admin staff, urging the trust to support those with passion and dedication to pursue clinical careers.

Why is the job important to you? 
It’s part of my identity. I don’t stop being a social worker when I’m not working.

I enjoy my role, I help relieve people's suffering, fight for social justice, and improve lives and communities every. All professional within our service have done amazing work, saved or changed lives, supported families or individuals through a difficult time or even just a reassuring telephone call goes a long way. Knowing that our work serves as a lifeline for some is profoundly rewarding and highlights the beauty and significance of what we do.